Balanced Scorecard

Leading the Company performance based on pure financial metrics will immediately destroy the product/service quality metrics and human morale. The market leaders have enhanced their market share and competitive position in the market by balancing between customer benefits and shareholder profit.
Sustaining the product / service quality with best practices is so expensive approach , but with the resulted customer satisfaction is worth every benny spent in this regard.

The idea of Balanced Score is simple and it depend on the balancing the Organization projects and spent on the following four Perspectives:

• Financial Perspective
  “What financial goals do we have that will impact our organization?”
• Customer Perspective
  “What things are important to our customers, which will in turn impact our financial standing?”
• Process Perspective
  “What do we need to do well internally, in order to meet our customer goals, that will impact our financial standing?”
• Learning & Growth Perspective
  “What skills, culture, and capabilities do we need to have in our organization in order to execute on the process that would make our customers happy and ultimately impact our financial standing?”

  

  Sigma+ has adopted the Balanced Scorecard as framework to handle the direction of progress and process excellence and to reach to the real root cause of the change and effect.