As retailers become interested in building a continuous-improvement capability to enable competitiveness, growth and high performance, and finding solutions to overcome their challenges in:

• Direct relationship with ultimate end-user customer
• Large number of independently operated stores
• Tight margin pressures
• Change inputs from multiple functions
• Tightly budgeted labor hours
• High turnover rate over 35%, some stores near 100% per year
• Inexperienced associates – 50% between 16-19 years old
• Constantly changing consumer demographics
• Significant store autonomy

Six Sigma programs will guide the retail business organizations how to successfully handle customer satisfaction, production, and other management aspects for success, which shall positively reflect on the Financial KPIs.